Refund policy
Refunds & Returns Policy
At Up Up & Grow Ltd, we want you to feel confident when shopping with us. As many of our products are intended for babies and young children, hygiene and product safety are incredibly important to us.
Faulty or Damaged Items
We're sorry if something isn't quite right.
If your order arrives damaged or you believe there is a fault with your product, please contact us within 14 days of delivery by emailing contact@upupandgrow.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and any damaged packaging
We'll review your claim as quickly as possible and work with you to find a suitable resolution, whether that's a replacement, repair or refund where appropriate.
Order Cancellations
If your order hasn't yet been dispatched, please contact us as soon as possible and we'll do our best to cancel it before it's shipped.
Unfortunately, once an order has been dispatched, we can't guarantee that it can be cancelled.
Returns
Due to the nature of our products, we are unable to accept returns on personalised items unless they are faulty.
For all other purchases, your rights under UK consumer law apply. If you wish to return an item, please contact us before sending anything back so we can advise you on the next steps.
Returned items must be unused, in their original condition and suitable for resale where applicable.
The buyer is responsible for postage costs for the refund.
Contact Us
If you have any questions about this policy, please get in touch:
Thank you for supporting Up Up & Grow Ltd. We truly appreciate every order and the trust you place in our small family business.