Terms of service
Effective Date: 20 July 2026
Welcome to Up Up & Grow Ltd.
These Terms of Service ("Terms") explain the rules for using our website and purchasing products from us. By accessing our website or placing an order, you agree to these Terms.
If you do not agree with these Terms, please do not use our website.
1. Using Our Website
You must be at least 18 years old to place an order through our website.
When using our website, you agree not to:
- Use the website for any unlawful purpose.
- Attempt to interfere with the security or functionality of our website.
- Submit false or misleading information.
- Copy or reproduce any content without our written permission.
We reserve the right to refuse or cancel orders where we believe fraudulent or suspicious activity has taken place.
2. Product Information
We do our very best to ensure all product descriptions, photographs, videos and prices are accurate.
However, from time to time genuine errors may occur.
If we discover an error relating to pricing, product information or availability, we'll contact you as soon as possible to discuss your options, including correcting the error or cancelling your order with a full refund if payment has already been taken.
Please note that colours may appear slightly different depending on your screen or device.
3. Placing an Order
Once you place an order, you'll receive an order confirmation email.
This confirms we've received your order but does not mean it has been accepted.
Your order is accepted once it has been dispatched.
We accept a range of secure payment methods available through our Shopify checkout.
If we cannot fulfil your order for any reason, we'll notify you and issue a full refund where applicable.
4. Shipping & Delivery
We currently deliver throughout the United Kingdom.
Estimated processing and delivery times are displayed at checkout and on our Shipping Policy page.
While we always aim to deliver within the estimated timeframe, delays caused by couriers or circumstances outside of our control may occasionally occur.
If your order appears to be delayed or lost, please contact us at contact@upupandgrow.com, and we'll be happy to help.
5. Returns & Refunds
Our Returns & Refunds Policy forms part of these Terms of Service.
Please refer to our Returns & Refunds Policy for full details regarding cancellations, faulty items and your rights under UK consumer law.
6. Product Safety
Many of our products are intended for babies and young children.
Adult supervision should always be provided where appropriate, and products should only be used in accordance with any care instructions or age recommendations provided.
Please regularly inspect products for signs of wear or damage and discontinue use if any defects are found.
7. Limitation of Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any rights you have under UK consumer law.
To the fullest extent permitted by law, Up Up & Grow Ltd shall not be liable for any indirect or consequential loss arising from your use of our website or products.
8. Intellectual Property
All content on this website, including text, product descriptions, photographs, graphics, logos and branding, belongs to Up Up & Grow Ltd unless otherwise stated.
You may not copy, reproduce, distribute or use any content without our prior written permission.
9. Third-Party Websites
Our website may contain links to third-party websites or social media platforms.
These links are provided for convenience only.
We are not responsible for the content, policies or practices of third-party websites.
10. Changes to These Terms
We may update these Terms from time to time.
Any changes will be published on this page, and the latest version will always apply to future use of our website.
11. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes relating to these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions about these Terms of Service, please contact us:
Up Up & Grow Ltd