Shipping policy
Shipping Policy
Effective Date: 20 July 2026
At Up Up & Grow Ltd, we know how exciting it is to receive an order, so we work hard to get your parcel to you as quickly as possible.
Below you'll find everything you need to know about how we process and deliver your order.
Order Processing
All orders are carefully packed by our fulfilment partner and dispatched within 1–2 working days (Monday to Friday).
Please note:
- Orders are not processed on weekends or UK bank holidays.
- Personalised products may take up to 3 working days to allow time for personalisation before dispatch.
Once your order has been dispatched, you'll receive a confirmation email with your tracking details.
UK Shipping
We send all UK orders using Royal Mail Tracked services.
| Delivery Service | Delivery Aim* | Price |
|---|---|---|
| Royal Mail Tracked 48 | 2–3 working days | £3.50 |
| Royal Mail Tracked 24 | 1–2 working days | £5.00 |
| Free Standard Delivery | Royal Mail Tracked 48 | FREE on orders over £30 |
*Delivery aims begin once your order has been dispatched and are provided by Royal Mail. They are estimates rather than guaranteed delivery times.
Republic of Ireland
We also ship to the Republic of Ireland.
- Standard Delivery: £6.50
- Free delivery on orders over £45
- Estimated delivery: 4–5 working days after dispatch
Please note that delivery times may occasionally vary due to customs processing or local postal services.
Any applicable customs duties, taxes or import charges are the responsibility of the customer.
Other Delivery Locations
We also deliver to:
- Northern Ireland
- Isle of Man
Delivery times may vary slightly depending on your location.
Tracking Your Order
All orders are sent using fully tracked delivery services.
Once your parcel has been dispatched, you'll receive an email containing your Royal Mail tracking information so you can follow its journey.
Depending on Royal Mail's delivery options, you may also be able to request delivery to a safe place or nominated neighbour directly through Royal Mail.
Delays
While we always aim to dispatch orders promptly, occasional delays can occur due to courier volumes, severe weather or other circumstances outside of our control.
If your parcel hasn't arrived within the expected delivery window, please contact us at:
We'll be happy to look into it for you.
Lost Parcels
If you believe your parcel has been lost, please get in touch as soon as possible.
We can begin a formal investigation with Royal Mail if your parcel has not arrived 10 working days after dispatch.
We'll keep you updated throughout the process and work with you to resolve the issue as quickly as possible.
Incorrect Delivery Addresses
Please ensure your delivery address is correct before completing your order.
If an incorrect delivery address is provided, we cannot guarantee that changes can be made once your order has been placed.
If additional shipping costs are incurred due to an incorrect address, these may be the responsibility of the customer.
Returns & Faulty Items
Please refer to our Returns & Refunds Policy for full details.
If your order arrives damaged or you believe there is a fault with your product, please contact us within 14 days of delivery by emailing:
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging
We'll review your claim as quickly as possible and work with you to find a suitable resolution.
Need Help?
If you have any questions about your order or delivery, we'd love to help.
Up Up & Grow Ltd